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stc76 Legal: Know Your Account Access Rules

Our Legal page puts account conditions, data handling and local access wording in one clear place before you open an account.

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HELP ROUTES

Where Legal Questions Meet Account Help

A clear contact route matters when a Legal clause affects your account or wallet status. We ask you to include the phone number on the account, the relevant date, and a short description of the issue so our support team can locate the correct record. For DANA, OVO, GoPay or QRIS questions, keep the payment receipt ready; for access questions, mention the page or game area involved.

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Account access

Send the phone number linked to your account and describe the access issue. We use those details to identify the relevant verification step without asking you to repeat unrelated account history.

Wallet records

Keep your DANA, OVO, GoPay or QRIS receipt available when asking about a payment record. Matching the reference and date helps us explain the wallet status under the applicable Legal terms.

Policy changes

Ask us to clarify a clause or request a change to your stored details through account help. Include the exact wording that concerns you so our reply addresses the right Legal point.

DATA PRACTICE

How We Apply These Legal Commitments

We treat Legal as an operating process, not just page text. Account access follows phone verification, payment checks use the reference supplied by your wallet or bank, and security controls are applied…

Data handling

We use account details to support access, verification and policy requests. If you ask about your records, provide the phone number linked to the account so we can address the correct data set.

Cookie choices

Cookie settings relate to browser activity and are handled separately from phone verification. You can ask support which cookie preference applies to your device and how it affects your account visit.

Account security

We check identity details before changing sensitive account data. Do not send a password in a support message; use the account path and provide only the requested verification details.

Record retention

Payment references and account records may be retained for operational, security or legal reasons. A request to remove or amend data is assessed against those obligations before action is taken.

Change requests

To request a correction, state the field that is wrong and the replacement detail. We may ask for phone verification before applying a change to protect the account from an unauthorised request.

Policy contact

Questions about Legal, access or stored details can go through account help. Include the clause, account phone number and relevant payment reference when those facts relate to your request.

Legal Answers Before You Open An Account

These Legal answers address the searches we hear most often before account access. They cover local eligibility, phone verification, wallet records, cookies, data changes and the route for asking us to clarify a clause. If your situation is not listed, send the specific wording and account detail through support so we can respond to the issue you actually face.

It covers account access, phone verification, data use, cookies, payment records, security checks, retention and contact steps. It also explains that access depends on local law and applies where local law permits.

Our Legal wording is written for the Indonesia account path, including DANA, OVO, GoPay and QRIS records. Eligibility still depends on local law, so access is available only where local law permits.

Phone verification connects the person requesting account access with the account contact detail. It also gives us a safer basis for account changes, data requests and questions about a wallet receipt.

A DANA or QRIS reference, date and status may be used to trace a payment question. We ask you to share those details through account help so the correct transaction record can be checked.

Yes, where local law permits. State which detail is incorrect and provide the replacement value through account help. We may request phone verification before changing information linked to account access.

Cookie preferences are handled separately from phone verification and payment records. Ask support which preference applies to your browser and whether a change is available for your account visit.

Quote the clause, add your account phone number and include a payment reference if the question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

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